Refund policy
A bad lead never stays a paid lead
How refunds work on the monthly plans — and on any lead you buy outright: what counts as invalid, how to claim, what happens when a plan month delivers fewer leads, and how the credit reaches you.
The promise
Report it within 48 hours. Qualifies? Full credit.
Leads reach you two ways: delivered on your monthly plan (including automatic rule-based assignment), or bought outright from the live inventory in your portal. Both are sold under one refund rule: if the lead fails one of the four definitions below, your wallet is credited in full — as policy, not a favour. You have 48 hours from the moment the lead reaches your account to claim — that is the delivery time for plan leads (the moment it appears in your portal) and the purchase time for leads you buy from the inventory yourself.
What counts as invalid
Four definitions. The whole list.
Dead number
The number is unreachable, rings out, or is switched off.
Budget mismatch
The budget on the lead does not match what the enquirer confirmed on our call.
Wrong city
The requirement is outside the city or locality the lead was listed for.
Tyre-kicker
No genuine intent to start — browsing with no timeline and no authority to decide.
Claimed leads are re-checked by the same desk that verified them.
How to claim
One email — inside the 48 hours
- 1.Email hello@leadsdepot.in with the lead reference (the enquirer's name or phone number is enough) within 48 hours of the lead reaching your account.
- 2.Our desk re-checks the enquiry against the definitions above and tells you the outcome either way — no arguments, no chasing.
Plan months
Fewer leads than the plan promised? You keep the difference.
You pay for plans from a pre-funded wallet, and every delivered lead debits that wallet at the plan's per-lead price — ₹600 on Shared, ₹2,000 on Dedicated. You are never charged for a lead that is never delivered.
So when a month delivers fewer than the plan's 20 shared / 10 dedicated leads, the unspent balance simply stays in your wallet and keeps working in later months — wallet credit does not expire and there is no use-it-or-lose-it monthly cut-off. What we do not do is pay an under-delivered month back to your bank: like every refund here, a shortfall stays as wallet credit (see how you are paid).
There is no separate monthly bill to over-run: every delivery debits the wallet at the per-lead price and delivery stops the moment the balance runs out. Spend is therefore bounded by what you funded — fund one month, receive at most that month's worth; top up only when you want more.
Cancelling
Monthly, cancel any time — balance stays yours as credit
Plans are monthly and you can cancel any time, by emailing hello@leadsdepot.in. Cancellation stops future lead deliveries; it does not touch the refund promise above for leads already delivered, and any remaining wallet balance stays available for leads you buy later. We do not refund wallet balances back to your bank or card — that is what keeps prices flat and credits instant.
How you are paid
Straight back to your wallet
Approved refunds are credited to your LeadsDepot wallet — usable on any future lead, in any vertical, and the credit never expires. Refunds go back to the wallet rather than reversing to your bank or card; that is what keeps prices flat and credits instant.
What does not count
“Didn't convert” is not an invalid lead
The four definitions above are the whole list. A lead that is live, on-budget, in-city and genuine is a valid lead even if the conversation never becomes a deal — no outcome is guaranteed, as the terms say.
Fair use
Honest claims are never a problem
If refund claims from an account repeatedly do not match the definitions, we may pause the 48-hour promise on that account and talk it through before switching it back on. Claims that do match the definitions are always honoured.